Feel Good in Your Skin

Refunds & Return policy

Effective Date: [1st Jan 2025]

  • At Lakeangel , your satisfaction is our priority. We strive to provide you with high-quality Perfumes, Attars, and Beauty Care Products. Please read our Refund Policy carefully to understand your rights and obligations.

1. Eligibility for Refunds

  • You may request a refund only under the following conditions:
  • The product was damaged, defective, or incorrect at the time of delivery.
  • The product is unused, in original packaging, and returned within the allowable time frame.
  • You have proof of purchase (e.g., order number, invoice, receipt).
  • Due to hygiene and safety concerns, used, opened, or tampered items cannot be returned or refunded. This includes perfumes, attars, cosmetics, and skincare products.

2. Time Frame for Refund Requests

  • You must submit your refund request within [Insert number, e.g., 7 or 14] days from the date of delivery. Requests beyond this period will not be accepted.

3. How to Request a Refund

Please include:

  • Your order number
  • A clear description of the issue
  • Photographs of the product if damaged or incorrect
  • Our team will review your request within [Insert time, e.g., 2–5 business days].

4. Refund Processing

If your refund is approved:

  • The refund will be issued to your original method of payment.
  • It may take [Insert time, e.g., 5–10 business days] for the amount to reflect in your account, depending on your bank or payment provider.

We reserve the right to refuse a refund if the item:

  • Is returned in a used or opened condition
  • Shows signs of misuse or tampering
  • Was purchased on clearance/final sale (if marked as non-refundable)

5. Shipping Costs

  • Shipping charges are non-refundable, unless the return is due to our error (e.g., wrong or damaged product).
  • Return shipping costs are the responsibility of the customer unless otherwise agreed.

6. Exchanges

  • We currently do not offer direct product exchanges. If you need a replacement, please return the item (if eligible) and place a new order.

7. Cancellations

  • Orders may be cancelled before they are shipped by contacting customer service. Once shipped, the order cannot be cancelled and must follow the refund process if applicable.

8. Contact Us

  • For more information, or to start a return/refund process, please contact us: please contact us:info@lakeangel.co.in